Youth Sports Equipment Retailer Modernizes Infrastructure

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About Client

A growing national retailer specializing in youth sports equipment needed to modernize their operations while improving warehouse efficiency and customer service capabilities.

Challenge

The retailer faced multiple issues:

Frequent system outages affecting sales

Unreliable warehouse connectivity

High operational costs

Inefficient call center operations

Escalating IT infrastructure expenses

Poor business continuity

Solution

onCloud executed a complete technology transformation:

Migrated all systems to cloud infrastructure

Implemented modern cloud phone and call center solution

Optimized toll-free services

Upgraded network infrastructure

Installed redundant internet connections

Eliminated on-premise IT infrastructure

Results

$35,000 annual IT staffing cost reduction

$800 monthly savings in toll-free costs

$600 monthly reduction in power consumption

$5,000 yearly savings in cooling system maintenance

Eliminated quarterly system outages

Resolved warehouse WiFi issues

Reduced system outages from 2 per year to zero

The constant IT issues were holding our business back – from warehouse WiFi problems to system outages affecting our call center. onCloud didn’t just fix our problems; they transformed our entire technology approach. We’re now saving thousands monthly while providing better service to our customers. The reliability improvement alone was worth the investment.

Chief Operating Officer

At a Glance

Industry

Retail (Sports Equipment)

Operation Type:

Multi-Site Retail/Warehouse

Infrastructure

Hybrid Cloud

Primary Systems

Cloud Communications Platform (Call Center)
Multi-Site Network Management
Redundant Infrastructure
E-commerce Systems (SSL, DNS)
Entity Management Platform
Warehouse Network Solutions

Challenges Solved

Eliminating system outages while reducing operational costs across multiple locations

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